Avoid waiting on the phone—use our web services
Our Member Services team is receiving an unusually high volume of calls. Recent changes, including the influx of enrollees into the Medi-Cal program and expansion of benefits, are causing longer than usual phone wait times. We are working very hard to support each of our members through the recent changes and return to the level of customer service you have come to expect from us. Thank you from all of us at Alameda Alliance for Health for your patience during this transition.
Avoid waiting on the phone by using our secure Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.
For quick answers to frequently asked questions such as these, see "Related FAQs" on the right side:
How will I know when my Medi-Cal coverage starts with Alameda Alliance for Health?
How do I get dental services?
Alliance members can view member materials online. Choose your health coverage program to see your Evidence of Coverage handbook and learn about your benefits and how to use them.
Download the Alliance Alert Newsletter, which profiles actress Regina King and her battle with two common health problems: high blood pressure and high cholesterol. Other articles featured in this issue include: depression among teens, managing diabetes, and making sure your baby has his/her regular check-ups. You can also view past issues.
Welcome Alliance Members
Alameda Alliance for Health strives to provide quality health care services to our members. Let us help you get the most from your coverage.
Need assistance? Log into the Member Portal or speak to a Member Services Representative at 510-747-4567, toll-free at 1-877-932-2738, CRS/TTY 711 or 1-800-735-2929, Monday through Friday, 8:00 am to 5:00 pm.