For Members

Nurse Advice Line

Concerned about your health? Unsure if you or someone in your family is having a health emergency? Call the Alameda Alliance for Health Nurse Line for advice, any time, 24 hours/7 days a week:

Medi-Cal members call: 1-888-433-1876

Group Care members call: 1-855-383-7873, Pin# 690

Please see flyer for more information: English  Spanish  Chinese  Vietnamese

 

Avoid waiting on the phone—use our web services

Our Member Services team is receiving an unusually high volume of calls. Recent changes, including the influx of enrollees into the Medi-Cal program and expansion of benefits, are causing longer than usual phone wait times. We are working very hard to support each of our members through the recent changes and return to the level of customer service you have come to expect from us. Thank you from all of us at Alameda Alliance for Health for your patience during this transition.

Avoid waiting on the phone by using our secure Member Portal to order or print a new ID card or change your doctor. You will need to create a Member Portal account to use it the first time.

For quick answers to frequently asked questions such as these, see "Related FAQs" on the right side:

How will I know when my Medi-Cal coverage starts with Alameda Alliance for Health?

How do I get dental services?

Live Healthy

Helping you and your family stay healthy is all part of the way we care for our members. Learn more about wellness benefits and health topics.

Member Materials

Alliance members can view member materials online. Choose your health coverage program to see your Evidence of Coverage handbook and learn about your benefits and how to use them.

Alliance Alert Newsletter

Meet our CEO, Scott Coffin featured in the latest issue of the Alliance Alert NewsletterClick here to view this and past issues of our newsletter in English, Spanish, Chinese, and Vietnamese.

Welcome Alliance Members

Alameda Alliance for Health strives to provide quality health care services to our members. Let us help you get the most from your coverage.

Need assistance? Log into the Member Portal or speak to a Member Services Representative at 510-747-4567, toll-free at 1-877-932-2738, CRS/TTY 711 or 1-800-735-2929, Monday through Friday, 8:00 am to 5:00 pm.

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