Member Materials

Choose the health coverage program you are a member of from the menu below to see member materials. You will learn about your benefits and how to use them.

Member Responsibilities & Rights

Customer Service

Our staff speak a variety of languages and welcome your calls. They can:

  • Answer questions about your benefits
  • Help you get an interpreter
  • Send you materials in the mail
  • Send you a new member ID card

Call Alliance Member Services at:

510-747-4567 or toll-free 1-877-932-2738
(CRS for hearing impaired: 711 or 1-800-735-2929)
Monday - Friday, 8 am - 5 pm
You can also email us at

Your Doctor

When you become an Alliance member, you will receive a packet of information. In the month that you get the packet, you need to:

  • Choose a doctor
  • Call us to tell us which doctor you picked
  • Schedule a well exam with your doctor
  • Call us if you need help choosing a doctor or making an appointment

We want your doctor to be your choice. However, if we do not hear from you by the end of the month, we will choose a doctor for you.

Viewing Member Materials

Some of our member materials are online. To view and print them, you must have Adobe Acrobat Reader. This software is FREE from the Adobe Acrobat website. Click the icon below to make sure you have Acrobat Reader version 6.0 or higher. Please note that Alameda Alliance for Health does not provide technical support for software. (By clicking on this link, you are leaving our website.)


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