Welcome to Alliance CompleteCare (HMO SNP)

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We are pleased to offer Alliance CompleteCare (HMO SNP), a Medicare Advantage Special Needs Plan. Alliance CompleteCare was designed for people of all ages who live in Alameda County, California, and are dually eligible for both Medi-Cal and Medicare.

We created Alliance CompleteCare to make it easier for you to get the health care you need and service you can trust. Learn more about eligibility.

With Alliance CompleteCare, you can choose your own primary care provider (PCP)—and count on the ease of having your own personal Alliance Care Advisor. Your Care Advisor will make sure your questions are answered and will help you coordinate your care.

2014 Benefits Highlights

Alliance CompleteCare includes:

For a quick overview of what Alliance CompleteCare offers in 2014, please see this brochure in EnglishSpanish, and Chinese.

Check out the Alliance CompleteCare Summary of Benefits and other materials for more detailed program information.

Program Costs

Alliance CompleteCare offers $0 plan premiums, $0 deductibles, and $0 co-pays for all covered medical benefits. For more about co-pays for generic prescription drugs, please see the chart called "Two-Tier Structure" on the 2014 Member Materials page.

Appointments & Enrollment

Alliance CompleteCare accepts new members all year round! To request an in-home appointment, please contact us. An Alliance CompleteCare sales specialist will meet with you and explain the plan in more detail.

To enroll, please fill out an enrollment application and mail it to us. Please view the Pre-Enrollment Disclaimer before you complete the application.

Grievances and Appeals

Alliance CompleteCare strives to provide quality service and care. However, if you ever have a complaint as a member of Alliance CompleteCare, we urge you to call your Care Advisor right away. Here is more on How to File a Complaint.

To obtain an aggregate number of grievances, appeals and exceptions filed with the plan, please send a written request for this report to: Alameda Alliance for Health, 1240 S. Loop Road, Alameda, CA, 94502, Attention: Grievance and Appeals Unit.

Members with questions can also use these connections to find out more.

Plan Ratings Information

The Medicare Program rates how well Medicare health and drug plans perform in different categories (for example, detecting and preventing illness, ratings from patients, patient safety, drug pricing and customer service). A plan's performance Star Ratings are assessed each year and may change from one year to the next. You can view our overall plan rating. If you would like additional information on our plan’s performance, please contact us, or you may visit www.medicare.gov

Medicare Plan Ratings for 2014 (combined English, Chinese, and Spanish)

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.

Please note that plan benefits, formulary, pharmacy network, premium, and/or co-pays may change on January 1 of each year. Alliance CompleteCare (HMO SNP) is a coordinated care plan with a Medicare contract and a contract with the California Medicaid program. Enrollment in Alliance CompleteCare (HMO SNP) depends on contract renewal.

Viewing Member Materials

Alliance CompleteCare member materials have been created in Adobe Acrobat portable document format (PDF). To view and utilize the link and search functions of these documents, you will need to have Adobe Acrobat version 6.0 or higher. If you do not have this software, or have a lower version, you can click on the Adobe Acrobat Reader Icon below to download the software free of charge. (By clicking on this link, you are leaving our website.)


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Questions about Alliance CompleteCare (HMO SNP)?

Call us toll-free at 1-877-585-PLAN (7526), CRS/TTY 711 or 1-800-735-2929, 8:00 a.m. to 8:00 p.m., seven days a week.

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Last updated 12042013

Questions about Alliance CompleteCare (HMO SNP)?

Call us toll-free at 1-877-585-PLAN (7526), CRS/TTY 711 or 1-800-735-2929, 8:00 a.m. to 8:00 p.m., seven days a week.