Provider Resources

Alameda Alliance for Health values our partnership with our network providers. We are committed to keeping you informed and offering you useful resources. 

Helpful Information

To request any additions to the resources and tools available online, please email Provider Services.

Behavioral Health

Beacon Health Strategies

  • Call 1-855-856-0577
  • Providers may also use the PCP Referral Form to refer members to Beacon for behavioral health services
  • For a one-page summary of the PCP referral process, see the PCP Referral Process Summary to hang on the wall at the PCP's office for staff to reference (not for members)
  • View a PCP Beacon flyer describing behavioral health services available for Alliance members
  • For an overview of how to request Beacon services, see the PCP Tool Kit (a PowerPoint presentation)
  • Beacon Provider FAQ
  • Behavioral Health Treatment for Autism Spectrum Disorder (ASD)
    • Diagnostic Evaluation Form (Medi-Cal) is to be completed by PCPs, pediatricians or licensed psychologists to confirm the diagnosis of ASD and to recommend behavioral health treatment/applied behavioral analysis (BHT/ABA) services.
    • Autism Screening Tool is an additional resource used by providers to screen for ASD. The second page lists common co-morbidities and includes a developmental chart that can be copied and placed in each child's chart.
    • Autism Diagnosis and Treatment PCP FAQ is a compilation of frequently asked questions to help inform PCPs of their role in referring a member they suspect has ASD.
    • Beacon-Alliance Autism Flyer is an additional resource for PCPs that announces Beacon's management of the BHT/ABA service benefit. It describes the role of the PCP and how Beacon can help and provides information regarding the M-CHAT-R/F (Modified Checklist for Autism in Toddlers - Revised, with Follow-Up).


California Children's Services (CCS)

Learn more about the CCS program, which provides diagnostic and treatment services, medical case management, and physical and occupational therapy services to children and youth up to age 21 with eligible medical conditions.

CCS Provider Lists

View a list of CCS paneled providers/ facilities available to render services to a CCS applicant or client.

Fraud & Abuse

Get information on what you can do to prevent fraud and abuse. 


Helpful Contact Information

Access a list of Alliance contact information created for our providers.


The American Medical Association has many helpful tools to assist physicians to understand and comply with the different components of HIPAA, including sample forms and documents, updates on new Guidance from the Federal government, and useful compliance tips.


Language Access

Alliance Interpreter Services:

The Alliance offers interpreter services, including American Sign Language, for Alliance members who are receiving covered services in non-hospital settings. Hospitals are required to provide interpreter services for patients receiving care at hospital settings.

  • For in-person interpretation, providers or members can call Member Services at 510-747-4567, Monday – Friday, 8:00 am-5:00 pm. The Alliance needs a three-day notice to schedule an interpreter. Providers may also fax in the Interpreter Request Form.
  • For telephone and after-hours phone interpretation: Providers call 1-866-948-4149, International Effectiveness Centers (IEC) for a phone interpreter, 24/7. Inform IEC you are an Alliance provider and provide the member’s Alliance ID number.

Provider language proficiency required documentation:

All Alliance providers need to keep documentation of the language proficiency for all of their clinical and non-clinical employees who are bilingual and communicate with a patient in a language other than English.  Providers may use the Employee Language Self-Assessment Tool to document proficiency.

Informing patients how to request language services:

The Alliance provides a flyer you can post in your office which states:  "Point to your language! We will get you an interpreter."  in multiple languages. 

Written translation of Member Materials:


Members can request written member materials in a language or format they need.  All key Medi-Cal Alliance materials are in English, Spanish, Chinese and Vietnamese.  Key Group Care materials are in English, Spanish and Chinese. Members can call Member Services, 510-747-4567, Monday – Friday, 8:00 – 5:00 pm to request materials in their preferred language, or materials in an audio or other alternative formats.

Medi-Cal Choice Form

Obtain a copy of the Medi-Cal Choice form for members to join or change health plans.


Medi-Cal Mandates for Clinical Practice


Alcohol Screening, Brief Intervention and Referral to Treatment

Effective date: January 1 , 2015

For details on practice requirements, payments, referrals and required training, see SBIRT Provider Fact Sheet.


Tobacco Cessation

Effective date: November 1, 2014

For details on services requirements, medications and counseling and provider training, see the Tobacco Cessation Provider Fact Sheet.


Member Rights and Responsibilities

View the rights and responsibilities of Alliance members (available in English, Spanish, Chinese and Vietnamese)