Provider Training

This section lists training resources and opportunities for providers and their office staff. Our goal is to support providers in advancing their expertise in caring for the Alliance populations and complying with Managed Care Medi-Cal mandated training.

Cultural Sensitivity & Language Assistance Services

In order to ensure culturally responsive care, Alameda Alliance for Health requires providers and office staff to complete cultural sensitivity training during the new provider orientation and on a regular basis. Below are links to trainings and on-line resources to help prepare providers and clinic staff to meet the cultural and linguistic needs of their patients.

  • Alameda Alliance for Health's Cultural Sensitivity Training slide deck covers all required content including regulations, culture, communication, immigrants, language access, disability, aging, LGBTQ, literacy, and resources. The Cultural Sensitivity training is also available as an extended version or a webinar. This training is updated annually.

  • Cultural Competency Continuing Education: The Office of Minority Health, US Department of Health and Human services has trainings and toolkits available. Some programs offer CEU’s and/or require registration:

  • Cultural Competency and Patient Engagement: The Industry Collaborative Effort (ICE) has two provider resources for improved communication with diverse populations.  Search phrase “Cultural” at to find:

    • ICE Cultural Competency & Patient Engagement, Training Module 1.
    • Better Communication, Better Care – Provider Tools to Care for Diverse Populations.
  • Culture, Language and Health Literacy:  Find provider resources from the U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA) to promote effective health communication for diverse populations at:

  • Health Literacy Resources for providers are available from AHRQ (Agency for Healthcare Research and Quality) at

  • Refugee Health Profiles are available from the Center for Disease control at:
  •  Seniors and People with Disabilities: For training regarding seniors and people with disabilities, see these on-line resources:

  • Sexual Orientation and Gender Identity (SOGI):  Gender Spectrum is a local organization with great provider resources regarding gender identity,  The National LGBT health Education Center, a program of the Fenway Institute has training resources as well at:  

Safer Opioid Use

Below is a link to an interactive training tool that promotes the appropriate, safe and effective use of opioids to manage chronic pain.



Seniors & People with Disabilities

For more in-depth training on the needs of seniors and people with disabilities, we recommend these free on-line resources:

  1. The Harris Family Center for Disability and Health offers 15 – 30 minute curriculums for Primary and Specialty Care Practitioners, one for front office staff and another for medical office staff. See
  2. Population Specific Fact Sheets are available from the National Disability Navigator, Resource Collaborative at
  3. Lavender Seniors Video: A local non-profit, Lavender Seniors, has available a video for providers, Safe and Visible: Creating a Healthcare Practice Welcoming to LGBT Seniors.

Staying Healthy Assessment

All Primary Care Providers with the Alliance should complete the Staying Healthy Assessment (SHA) for all members at specified ages.  The Alliance reviews the SHA during facility site visits and tracks one-time provider training regarding this requirement.  If you haven’t already completed the training, please complete and sign an attestation.

Tobacco Cessation

Below are links to many local, state and on-line resources available to keep you up-to-date on best practices for supporting your patients with tobacco cessation.

Group Needs Assessment

The Alliance conducted a Group Needs Assessment (GNA) of our membership in 2016 to evaluate health status as well as health education and cultural and linguistic needs based on language, ethnicity, age and disability.

The results are summarized in the following slide deck: GNA Report_Providers

The slides cover the 2016 GNA results, our next steps and your role as a provider:

  • GNA methodology
  • Member demographics
  • Health status and risks
  • Health education needs
  • Cultural, linguistic and communication needs
  • Alliance’ plans to address identified needs
  • Opportunities for providers
  • Resources for Providers