Free Language Services

Alameda Alliance for Health would like our members to speak to us and to your doctors in your own language. We can assist you in over 100 languages, including sign language interpreters for members with speaking and hearing impairments. When you call or visit an Alliance health care doctor or other health care service, you can request a Qualified Health Interpreter. We will provide one at no cost to you. It is best to not use family or friends to interpret for you. Some members choose a doctor or clinic that speaks your language. Your doctor can also use our phone interpreter service at any time. If you need an in-person interpreter, please call to schedule at least five (5) business days in advance. You can contact us to access the service. Members as well as providers can request interpreter services.

Member Materials

You may receive written materials in a language you can read. Most are written in English, Spanish, Chinese, and Vietnamese. If you cannot read any of these languages, or are not getting materials in your preferred language, let us know. You may also receive materials in an audio format, large font, braille or other alternative formats at your request. You can contact us to access this service.

Personal Information

In order to better serve you, it helps us to know your race and the preferred language that you speak and read. To see if we have your correct information, contact us or update your information using the Member Log In on the right to access the Member Portal.

Customer Service

When you call the Alliance, let us know what language you prefer to speak. If we cannot speak your language, we will use an interpreter at no cost to you. Our staff speaks many languages, including Spanish, Cantonese, and Vietnamese. We use a telephone service for interpretation in other languages.