Welcome to Alliance CompleteCare (HMO SNP)

Contact our friendly Care Advisors at 1-877-585-7526, CRS/TTY: 711 or
1-800-735-2929, 8:00 a.m.–8:00 p.m., seven days a week.

We are pleased to offer Alliance CompleteCare (HMO SNP), a Medicare Advantage Special Needs Plan. Alliance CompleteCare was designed for people of all ages who live in Alameda County, California, and are dually eligible for both Medi-Cal and Medicare. We created this plan to make it easier for you to get the health care you need and service you can trust.

2014 Benefits Highlights

The program Benefits* include:

  • Medical Coverage
  • Prescription Drugs  
  • Interpreter Services
  • Transportation for medical appointments 
    (Up to 24 one-way trips each year)

You can also view Alliance CompleteCare member materials for detailed information on this program.

What To Expect From Alliance CompleteCare?

A simple, easy plan that offers you:

  • $0 plan premium and $0 deductibles
  • $0 co-pays for all covered medical benefits
  • $0 co-pays for generic prescription drugs
  • Choice of your own primary care provider (PCP) from our network of doctors and specialists who provide personal attention and care 
  • Personal Care Advisors who help you get the health care services you need, when you need them 

*Please note that plan benefits, formulary, pharmacy network, premiums, and/or co-pays may change on January 1 of each year.

Plan Ratings Information

The Medicare Program rates how well Medicare health and drug plans perform in different categories (for example, detecting and preventing illness, ratings from patients, patient safety, drug pricing and customer service). A plan's performance Star Ratings are assessed each year and may change from one year to the next. You can view the overall plan rating of our performance: 2014 Medicare Plan Ratings in English, Spanish, and Chinese. If you would like additional information on our plan’s performance, please contact us, or you may visit www.medicare.gov.

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.

Alliance CompleteCare (HMO SNP) is a coordinated care plan with a Medicare contract and a contract with the California Medicaid program. Enrollment in Alliance CompleteCare (HMO SNP) depends on contract renewal.

Viewing Member Materials

Alliance CompleteCare member materials have been created in Adobe Acrobat portable document format (PDF). To view and utilize the link and search functions of these documents, you will need to have Adobe Acrobat version 6.0 or higher. If you do not have this software, or have a lower version, you can click on the Adobe Acrobat Reader Icon below to download the software free of charge. (By clicking on this link, you are leaving our website.)


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Last updated 04042014