What should I do if I have a medical emergency?

Call 911 or go to your nearest hospital ER if you have an emergency. An emergency is a sudden medical problem with severe symptoms needing treatment right away. See our ER Usage Guide for examples and guidance.

If you are unsure about where to go for care, call your doctor first. Your doctor expects you to call any time there is a problem, even if it is at night or on the weekend. When minutes count, call 911 for an ambulance.

If you have Medi-Cal, Healthy Families, or Alliance Group Care and you are temporarily outside of Alameda County (such as on vacation beyond Alameda County), you are eligible to receive emergency services at any hospital. Show your Medi-Cal and Alliance member ID cards to the hospital so they know whom to bill.

For complete information on your benefits, please check out Member Materials