What should I do if I have a medical emergency?

Call 911 or go to your nearest hospital emergency room (ER) if you have an emergency. An emergency is a sudden medical problem with severe symptoms that need treatment right away. For examples and guidance, please see our ER Usage Guide.

To view the ER Usage Guide, please select your preferred language:
English | Spanish | Chinese | Vietnamese

If you are unsure about where to go for care, please call your doctor first. Your doctor expects you to call any time there is a problem, even if it is at night or on the weekend.

If you have Alliance Medi-Cal or Group Care and you are temporarily outside of Alameda County (such as on vacation), you are eligible to receive emergency services at any hospital. Please show your Alliance member ID cards to the hospital so they know who to bill.

To learn more about after-hours care, the Advice Nurse Line, or urgent care, please click here.

To learn more about your benefits and covered services, please select your health care program:
Medi-Cal | Alliance Group Care