I received a medical bill from my provider, what should I do?

If you receive a bill from your provider, please contact the provider to make sure they did not send it to you by mistake. Medi-Cal providers should send the bill directly to the Alliance for payment. However, due to reasons such as not having the correct coverage information, they may not know where to submit the bill.

If you cannot resolve the problem directly with the provider, please call:

We will need the following information:

  • Full name and Alliance member ID number of the person who received the service
  • Date of the medical service
  • The doctor’s/hospital name
  • A copy of the itemized bill, and bill total amount

Once we receive a copy of the bill, we will review it. If you were eligible for the service, we will send the payment to the provider.

Please Note: If you receive bills for Alpha-fetoprotein (AFP) screenings, or Mental Health services provided by ACCESS, please do not send them to the Alliance. These services are covered through other programs.

For payment information, please call:

Alpha-fetoprotein (AFP) screenings
Toll-Free: 1.866.718.7915

Mental Health services provided by ACCESS
Toll-Free: 1.800.491.9099