Welcome to Alameda Alliance Wellness (HMO D-SNP)

Medicare + Medi-Cal Benefits in One Simple Plan

We are glad you are here. This page will help you get started as a new member. You can learn how your plan works, find a doctor or pharmacy, order prescriptions, and explore the tools and support available to you. We are here to help you feel confident using your health plan.

Alameda Alliance for Health Member Account
Manage your health plan anytime, anywhere. View your benefits, check your claims, keep your contact information up to date, and more.

Sign in or create your account

Find or Change Your Doctor Choose the primary care provider (PCP) who is right for you. You can change your PCP at any time.

Find a doctor

Ask your PCP about your Medicare Annual Wellness Visit, a yearly check‑in to review your health and plan your care. Learn more

Learn more

How to Get Care
Know where to go for the right care at the right time. We will guide you so you can feel confident choosing the best place to go.

Learn about your care options

Personalized Care & Condition Support
Our care management team is here to support you with complex health needs, help you plan your care, and make sure you get the services you need.

Learn more

Pharmacy Resources
Learn how to get your medications, see what drugs are covered, find a nearby pharmacy, and access other pharmacy resources.

View pharmacy resources

Plan Documents and Benefits & Covered Services
You can explore plan information and benefits by reviewing helpful plan documents such as the Member Handbook/Evidence of Coverage (EOC), Summary of Benefits (SOB), and Annual Notice of Change (ANOC).

View plan documents and benefits

Healthy Activity Rewards

As a valued Alameda Alliance Wellness member, you can earn rewards by completing activities, such as wellness visits and screenings that promote your health and well-being. The rewards you earn can be used to purchase eligible items using your Benefits Mastercard® Prepaid Card. It’s our way of saying “thank you” for taking steps to stay healthy.

To learn more, read the Member Rewards Frequently Asked Questions (FAQ).

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Health & Wellness Resources

Alliance Health Programs gives members tools, classes, and resources to help you stay healthy. You can learn about eating well, heart health, asthma, diabetes, and more. We are here to support you so you can make good choices for your health.

To learn more about this program, please visit our Live Healthy page.

Other Helpful Resources

File a Grievance 
Learn how to share a concern or complaint about your care or services.

How to Appoint a Representative 
Get information and forms to allow someone to act on your behalf.

Language Assistance & Interpreter Services 
Find out how to get free interpreter services and materials in other languages or formats.

Member Forms 
Access commonly used forms in one place.

Frequently Asked Questions
Get the most common questions answered with our Frequently Asked Questions (FAQ).

Help and Support
If you ever feel unsure about what to do next, we are here to guide you.

Call us: Talk with a Member Services representative.

Alameda Alliance Wellness Member Services Department
Seven (7) days a week, 8 am – 8 pm
Toll-Free: 1.888.88A.DSNP (1.888.882.3767)
If you cannot hear or speak well, use TTY or call 1.800.735.2929

Email us: DeptAAWMemberSupport@alamedaalliance.org. Send us your questions, and we will respond as soon as possible.