Medi-Cal - Medi-Cal is a federal and state funded health insurance program for low-income families and children, persons with disabilities, and seniors who qualify for help. Eligibility and enrollment services are provided by the Alameda County Social Services Agency. If you wish to apply in person, you may go to one of the following Alameda County Social Services Agency public contact offices Monday through Friday between 8:30 a.m. and 12 noon and from 1 p.m. to 5 p.m. You may apply for Medi-Cal by mail, please call (510) 777-2300 or 1-800-698-1118 (toll-free) to request a Medi-Cal Mail-In Application. Please contact the Health Insurance Benefits Coordinator at (510) 383-2898 for FREE help with your Medi-Cal Application or call our Member Services department at 510-747-4567, Monday - Friday, from 8 a.m. to 5 p.m.

Healthy Families Program - The Healthy Families Program provides low-cost comprehensive health coverage to children and teens up to age 19 whose family incomes are too high to qualify for Medi-Cal, but below 250% of the Federal Poverty Level ($51,500 for a family of four). The Healthy Families Program is available for $4 to $24 per month up to a maximum of $63 for all children in your family. There are $5 - $15 co-payments for most services, and no co-payment for preventive care. Save money on your premiums: The Alliance is the designated Community Provider Plan (CPP) in Alameda County. By selecting the CPP, Healthy Families members pay lower monthly premiums than if they selected another Healthy Families Plan in Alameda County. Visit the Healthy Families website at www.healthyfamilies.ca.gov to get more information or call our Member Services department at 510-747-4567, Monday - Friday, from 8 a.m. to 5 p.m.

Alliance Group Care - Alliance Group Care is an employer-sponsored plan that provides comprehensive health care coverage to In-Home Supportive Services (IHSS) workers in Alameda County through a contract with the Public Authority for IHSS in Alameda County. To learn more about eligibility and to request an application, contact the Public Authority at (510) 577-3551.

Alliance CompleteCare - Alliance CompleteCare is a Medicare Advantage Special Needs Plan for people of all ages who live in Alameda County and have Medicare and Medi-Cal (or are eligible for Medi-Cal). Alliance CompleteCare combines Medicare, Medi-Cal, and Part D drug coverage into one easy-to-use plan. Members pay $0 plan premiums, $0 deductibles, and $0 co-pays for all covered medical benefits. Personal Care Advisors help Alliance CompleteCare members get the health care services they need, when they need them. Covered benefits include preventive, emergency, and urgent health care services. Members also qualify for dental, hearing and vision care, prescription drug coverage, diabetes self-care supplies, acupuncture and chiropractic care, hospital and skilled nursing facility care, and home health care. To join, or just learn more, call us toll-free at 1-877-585-PLAN (7526), (TTY) 1-888-747-1574, seven days a week, 8 a.m. to 8 p.m.

        http://www.alliancecompletecare.org

The following services are available to our members.

bullet Personalized doctor care - Members can choose their personal Primary Care Provider (PCP) from hundreds of PCPs in the Alliance network. Our network doctors are conveniently located and many speak a variety of languages. Click here to find a doctor.

bullet Bilingual Member Services Representatives - Alliance has Member Services Representatives who can assist callers in several languages, including Spanish, Cantonese, Mandarin and Vietnamese. We also use telephonic interpreters available to assist callers with other language needs.

bullet Health Promotion Department Health Education offers a variety of materials and programs to assist members in making healthy changes in their lives. This support is free of charge to Alliance members and includes weight management, quit smoking, parenting, infant and child health, pregnancy and child birth, asthma and diabetes.

bullet Education classes for special health needs, such as asthma and diabetes, which provide free education materials.

bullet Interpreter services available at no cost to you or your provider for all services covered by the Alliance.

bullet Newsletters translated into several member languages.


Member Services & Benefits

All Alliance members are entitled to various services and benefits. The coverage differs depending on the health plan you have.
Medi-Cal Healthy Families Alliance Group Care Alliance CompleteCare