FAQs

What medications are covered?

The Alliance has a drug formulary, which is a list of drugs that have been approved by our Pharmacy and Therapeutics Committee for our members....

The first thing you should do if you need to see a specialist is talk with your Primary Care Provider (PCP). Your PCP will be able to decide...

If your Medi-Cal benefits are on hold, you should contact Social Services to talk to your eligibility worker. The eligibility worker will inform...

If you receive a bill from your provider, please contact the provider to make sure they did not send the bill to you by mistake. Medi-Cal providers...

If you are temporarily outside of Alameda County (such as on vacation beyond Alameda County), you are eligible to get emergency services at any...

How do I get vision services?

If you have Medi-Cal, vision exams are covered under your Alliance coverage. March Vision Care is contracted with the Alliance to provide you with...

How do I get dental services?

Medi-Cal covers dental care for members who are under the age of 21, pregnant, or living in a skilled nursing facility. You may contact Denti-Cal...

How do I get a new Member ID Card?

It’s easy and quick for Alliance members to print a temporary member ID card or to request a new one online. To do this, visit our Member...

You should immediately go to the nearest emergency room if you are experiencing symptoms such as: seizures, poisoning, chest pain, broken bones,...

Medi-Cal provides comprehensive health care coverage for those who meet income guidelines. General services and benefits of Medi-Cal include...

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